Fin AI by Intercom vs Inkeep
Key highlights
Fin AI is a turnkey, single-agent customer support solution inside Intercom achieving 65–93% resolution rates across 6,000+ customers. Inkeep is a multi-agent orchestration platform with a TypeScript SDK, visual builder, and platform-agnostic deployment.
Where Inkeep stands out:
Summary Choose Fin AI for turnkey customer support automation within the Intercom ecosystem. Choose Inkeep when you need multi-agent systems, developer extensibility, custom UIs, self-hosted deployment, or AI Agents beyond customer support.
Detailed Comparison
Comprehensive Feature Comparison: Inkeep vs Fin AI by Intercom
This detailed comparison analyzes 49 features across 10 categories for AI-powered customer support platforms. Inkeep offers 21 unique capabilities not available in Fin AI by Intercom, while both platforms share 28 common features.
Comparison Summary
When comparing Inkeep to Fin AI by Intercom, the key differences are in areas like multi-agent architecture, developer flexibility, and AI-powered automation. Inkeep focuses on providing a comprehensive AI platform that extends beyond traditional customer support to include sales, marketing, and product automation capabilities.
| Feature | Feature Description | Inkeep Support | Fin AI by Intercom Support |
|---|---|---|---|
| Building Agents | |||
| No-Code Visual Builder | drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Inkeep fully supports No-Code Visual Builder with drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation | Fin AI by Intercom does not support No-Code Visual Builder (drag-and-drop interface for creating AI Agents without coding, enabling non-technical teams to build custom automation) - Procedures use a document-style text editor with natural language + embedded code—not a drag-and-drop visual workflow builder |
| Developer SDK for Agent Definition | developer sdk for agent definition for agent creation and configuration | Inkeep fully supports Developer SDK for Agent Definition with developer sdk for agent definition capabilities | Fin AI by Intercom does not support Developer SDK for Agent Definition (developer sdk for agent definition capabilities) - TypeScript/Python SDKs are API wrappers for using Fin AI, not for defining agent behavior programmatically |
| 2-way Sync: Edit in Code or UI | seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Inkeep fully supports 2-way Sync: Edit in Code or UI with seamless synchronization between code and visual builder, allowing teams to work in their preferred environment | Fin AI by Intercom does not support 2-way Sync: Edit in Code or UI (seamless synchronization between code and visual builder, allowing teams to work in their preferred environment) - Not applicable—no visual builder or agent SDK exists |
| Customize your preferred AI provider | flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Inkeep fully supports Customize your preferred AI provider with flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs | Fin AI by Intercom does not support Customize your preferred AI provider (flexibility to choose and switch between AI models like GPT-4, Claude, or custom LLMs based on your needs) - Uses OpenAI models; no documented option to bring your own provider |
| Multi-Agent Architecture | |||
| Multi-Agent Orchestration | multi agent orchestration for platform capabilities | Inkeep fully supports Multi-Agent Orchestration with multi agent orchestration capabilities | Fin AI by Intercom does not support Multi-Agent Orchestration (multi agent orchestration capabilities) - Single sophisticated agent with internal pipeline components, not a multi-agent system |
| Agent-to-Agent Communication | agent to agent communication for platform capabilities | Inkeep fully supports Agent-to-Agent Communication with agent to agent communication capabilities | Fin AI by Intercom does not support Agent-to-Agent Communication (agent to agent communication capabilities) - Single-agent architecture—no A2A communication or coordination |
| Agent-to-Agent Handoff & Delegation | agent to agent handoff & delegation for platform capabilities | Inkeep fully supports Agent-to-Agent Handoff & Delegation with agent to agent handoff & delegation capabilities | Fin AI by Intercom does not support Agent-to-Agent Handoff & Delegation (agent to agent handoff & delegation capabilities) - Human handoff only, no agent-to-agent delegation patterns |
| Agent Credentials Management | agent credentials management for platform capabilities | Inkeep fully supports Agent Credentials Management with agent credentials management capabilities | Fin AI by Intercom does not support Agent Credentials Management (agent credentials management capabilities) - Teammate permissions only, not per-agent credential isolation |
| Developer Platform | |||
| MCP Server Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports MCP Server Support with dedicated customer success and technical support teams with SLA guarantees | Fin AI by Intercom supports MCP Server Support with dedicated customer success and technical support teams with SLA guarantees - Pre-built MCP connectors for Linear, Stripe, Shopify, and custom servers via OAuth 2.0 |
| Agent Traces + OpenTelemetry | agent traces + opentelemetry for technical platform capabilities | Inkeep fully supports Agent Traces + OpenTelemetry with agent traces + opentelemetry capabilities | Fin AI by Intercom does not support Agent Traces + OpenTelemetry (agent traces + opentelemetry capabilities) - UI-based analytics dashboards only; no OpenTelemetry or distributed tracing exports |
| Streaming Protocols (Vercel AI SDK) | streaming protocols (vercel ai sdk) for technical platform capabilities | Inkeep fully supports Streaming Protocols (Vercel AI SDK) with streaming protocols (vercel ai sdk) capabilities | Fin AI by Intercom does not support Streaming Protocols (Vercel AI SDK) (streaming protocols (vercel ai sdk) capabilities) - No Vercel AI SDK integration or streaming protocol support |
| Event-driven Architecture | event driven architecture for technical platform capabilities | Inkeep fully supports Event-driven Architecture with event driven architecture capabilities | Fin AI by Intercom supports Event-driven Architecture with event driven architecture capabilities - Webhook support for events and integrations |
| Data Connectors & RAG | |||
| Automated Public Source Ingestion | automated public source ingestion for platform capabilities | Inkeep fully supports Automated Public Source Ingestion with automated public source ingestion capabilities | Fin AI by Intercom supports Automated Public Source Ingestion with automated public source ingestion capabilities - Auto-syncs help centers, PDFs, and webpages; no automated discovery of new sources |
| Automated Private Source Ingestion | automated private source ingestion for platform capabilities | Inkeep fully supports Automated Private Source Ingestion with automated private source ingestion capabilities | Fin AI by Intercom supports Automated Private Source Ingestion with automated private source ingestion capabilities - Native connectors for Confluence, Notion, and Guru with automated sync |
| Optimized RAG Engine | optimized rag engine for platform capabilities | Inkeep fully supports Optimized RAG Engine with optimized rag engine capabilities | Fin AI by Intercom supports Optimized RAG Engine with optimized rag engine capabilities - Proprietary fin-cx-retrieval and fin-cx-reranker models trained specifically on customer service interactions |
| Real-time Data Fetch | real time data fetch for platform capabilities | Inkeep fully supports Real-time Data Fetch with real time data fetch capabilities | Fin AI by Intercom supports Real-time Data Fetch with real time data fetch capabilities - Data connectors for real-time API calls; Fin Tasks chain multiple connectors for complex queries |
| Self-updating Knowledge Base | self updating knowledge base for platform capabilities | Inkeep fully supports Self-updating Knowledge Base with self updating knowledge base capabilities | Fin AI by Intercom supports Self-updating Knowledge Base with self updating knowledge base capabilities - Scheduled updates and webhook-based refresh from documentation sources |
| Interact with AI Agents From... | |||
| Claude / ChatGPT / Cursor | claude / chatgpt / cursor for platform capabilities | Inkeep fully supports Claude / ChatGPT / Cursor with claude / chatgpt / cursor capabilities | Fin AI by Intercom does not support Claude / ChatGPT / Cursor (claude / chatgpt / cursor capabilities) - No integration with external AI platforms—Intercom ecosystem only |
| Slack / Discord Bots | slack / discord bots for platform capabilities | Inkeep fully supports Slack / Discord Bots with slack / discord bots capabilities | Fin AI by Intercom supports Slack / Discord Bots with slack / discord bots capabilities - Native Slack integration with threaded replies; Discord community support |
| Zendesk / Salesforce / CRM | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Zendesk / Salesforce / CRM with lead qualification, demo scheduling, and personalized outreach automation | Fin AI by Intercom supports Zendesk / Salesforce / CRM with lead qualification, demo scheduling, and personalized outreach automation - Native Zendesk, Salesforce, and HubSpot integrations; works with any helpdesk without migration |
| Product Expert Chat Bubble | embeddable chat widget for instant AI-powered help on any website | Inkeep fully supports Product Expert Chat Bubble with embeddable chat widget for instant AI-powered help on any website | Fin AI by Intercom supports Product Expert Chat Bubble with embeddable chat widget for instant AI-powered help on any website - Core deployment model—AI chat agent in Messenger with full configuration |
| Inline Citations with Source Attribution | inline citations with source attribution for platform capabilities | Inkeep fully supports Inline Citations with Source Attribution with inline citations with source attribution capabilities | Fin AI by Intercom does not support Inline Citations with Source Attribution (inline citations with source attribution capabilities) - Confirmed for Copilot (agent-assist tool); customer-facing citation mechanism undocumented |
| Guardrails & Safety Controls | safety controls to prevent harmful outputs and ensure brand-appropriate responses | Inkeep fully supports Guardrails & Safety Controls with safety controls to prevent harmful outputs and ensure brand-appropriate responses | Fin AI by Intercom supports Guardrails & Safety Controls with safety controls to prevent harmful outputs and ensure brand-appropriate responses - Confidence thresholds, disambiguation responses, auto-escalation, OWASP LLM protections |
| Enterprise Semantic Search | semantic search for platform capabilities | Inkeep fully supports Enterprise Semantic Search with semantic search capabilities | Fin AI by Intercom supports Enterprise Semantic Search with semantic search capabilities - Semantic search across help center and knowledge base content |
| Building Agent UIs | |||
| JavaScript Chat Components | javascript chat components for user interface customization | Inkeep fully supports JavaScript Chat Components with javascript chat components capabilities | Fin AI by Intercom does not support JavaScript Chat Components (javascript chat components capabilities) - JavaScript API for Messenger embed only, not custom UI components |
| React Chat Components | react chat components for user interface customization | Inkeep fully supports React Chat Components with react chat components capabilities | Fin AI by Intercom does not support React Chat Components (react chat components capabilities) - React Native SDK for Messenger embed only, not custom agent UI building |
| Interactive Components (Forms, Buttons, Cards) | interactive components (forms, buttons, cards) for user interface customization | Inkeep fully supports Interactive Components (Forms, Buttons, Cards) with interactive components (forms, buttons, cards) capabilities | Fin AI by Intercom does not support Interactive Components (Forms, Buttons, Cards) (interactive components (forms, buttons, cards) capabilities) - Messenger has interactive elements but no SDK for custom UIs |
| Custom UI Framework | custom ui framework for user interface customization | Inkeep fully supports Custom UI Framework with custom ui framework capabilities | Fin AI by Intercom does not support Custom UI Framework (custom ui framework capabilities) - Locked to Intercom Messenger—no custom agent UI framework |
| Insights & Analytics | |||
| Performance Dashboards | performance dashboards for analytics and reporting capabilities | Inkeep fully supports Performance Dashboards with performance dashboards capabilities | Fin AI by Intercom supports Performance Dashboards with performance dashboards capabilities - Comprehensive Performance Dashboard and Optimize Dashboard with resolution tracking |
| AI Reports on Knowledge Gaps | automated identification of missing documentation and common unanswered questions | Inkeep fully supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions | Fin AI by Intercom supports AI Reports on Knowledge Gaps with automated identification of missing documentation and common unanswered questions - Optimize dashboard flags gaps with AI-powered suggestions for fixes |
| AI Reports on Feature Gaps | ai reports on feature gaps for analytics and reporting capabilities | Inkeep fully supports AI Reports on Feature Gaps with ai reports on feature gaps capabilities | Fin AI by Intercom supports AI Reports on Feature Gaps with ai reports on feature gaps capabilities - Topics Explorer groups conversations and surfaces trends |
| Automatic Content Generation & Updates | automatic content generation & updates for analytics and reporting capabilities | Inkeep fully supports Automatic Content Generation & Updates with automatic content generation & updates capabilities | Fin AI by Intercom does not support Automatic Content Generation & Updates (automatic content generation & updates capabilities) - AI suggests improvements but requires human review/approval—not automatic |
| AI Agents For... | |||
| Customer Support Automation | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Customer Support Automation with dedicated customer success and technical support teams with SLA guarantees | Fin AI by Intercom supports Customer Support Automation with dedicated customer success and technical support teams with SLA guarantees - Core use case—65–93% resolution rates across 6,000+ customers |
| Internal Tools & Workflows | internal tools & workflows for platform capabilities | Inkeep fully supports Internal Tools & Workflows with internal tools & workflows capabilities | Fin AI by Intercom does not support Internal Tools & Workflows (internal tools & workflows capabilities) - Customer support-specific, not general-purpose workflow automation |
| Developer Support & Documentation | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Developer Support & Documentation with dedicated customer success and technical support teams with SLA guarantees | Fin AI by Intercom supports Developer Support & Documentation with dedicated customer success and technical support teams with SLA guarantees - Technical documentation support within customer service scope |
| Sales & Lead Qualification | lead qualification, demo scheduling, and personalized outreach automation | Inkeep fully supports Sales & Lead Qualification with lead qualification, demo scheduling, and personalized outreach automation | Fin AI by Intercom supports Sales & Lead Qualification with lead qualification, demo scheduling, and personalized outreach automation - Supported within Intercom's customer engagement platform |
| Custom Multi-Agent Workflows | custom multi agent workflows for platform capabilities | Inkeep fully supports Custom Multi-Agent Workflows with custom multi agent workflows capabilities | Fin AI by Intercom does not support Custom Multi-Agent Workflows (custom multi agent workflows capabilities) - Single-agent architecture—not applicable |
| Security & Compliance | |||
| SOC 2 Type 2 | soc 2 type 2 for platform capabilities | Inkeep fully supports SOC 2 Type 2 with soc 2 type 2 capabilities | Fin AI by Intercom fully supports SOC 2 Type 2 with soc 2 type 2 capabilities |
| ISO 27001/27701/27018 | iso 27001/27701/27018 for platform capabilities | Inkeep fully supports ISO 27001/27701/27018 with iso 27001/27701/27018 capabilities | Fin AI by Intercom fully supports ISO 27001/27701/27018 with iso 27001/27701/27018 capabilities |
| HIPAA Compliance | hipaa compliance for platform capabilities | Inkeep fully supports HIPAA Compliance with hipaa compliance capabilities | Fin AI by Intercom fully supports HIPAA Compliance with hipaa compliance capabilities |
| GDPR Compliance | gdpr compliance for platform capabilities | Inkeep fully supports GDPR Compliance with gdpr compliance capabilities | Fin AI by Intercom fully supports GDPR Compliance with gdpr compliance capabilities |
| SSO with SCIM | sso with scim for platform capabilities | Inkeep fully supports SSO with SCIM with sso with scim capabilities | Fin AI by Intercom supports SSO with SCIM with sso with scim capabilities - SAML, Okta, Azure AD, and OneLogin |
| Audit Logs | comprehensive activity tracking for compliance and security monitoring | Inkeep fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring | Fin AI by Intercom fully supports Audit Logs with comprehensive activity tracking for compliance and security monitoring |
| Zero Data Retention for LLM Training | zero data retention for llm training for platform capabilities | Inkeep fully supports Zero Data Retention for LLM Training with zero data retention for llm training capabilities | Fin AI by Intercom fully supports Zero Data Retention for LLM Training with zero data retention for llm training capabilities |
| Multi-language Support | dedicated customer success and technical support teams with SLA guarantees | Inkeep fully supports Multi-language Support with dedicated customer success and technical support teams with SLA guarantees | Fin AI by Intercom supports Multi-language Support with dedicated customer success and technical support teams with SLA guarantees - 45-language support with real-time translation; Fin Voice supports 28 languages |
| Deployment | |||
| Cloud Deployment | cloud deployment for hosting and deployment options | Inkeep fully supports Cloud Deployment with cloud deployment capabilities | Fin AI by Intercom fully supports Cloud Deployment with cloud deployment capabilities |
| Self-Hosted / On-Premise | self hosted / on premise for hosting and deployment options | Inkeep fully supports Self-Hosted / On-Premise with self hosted / on premise capabilities | Fin AI by Intercom does not support Self-Hosted / On-Premise (self hosted / on premise capabilities) - Cloud-only (US, EU, AU regions); no self-hosted or air-gapped options |
| Multi-channel Deployment | multi channel deployment for hosting and deployment options | Inkeep fully supports Multi-channel Deployment with multi channel deployment capabilities | Fin AI by Intercom supports Multi-channel Deployment with multi channel deployment capabilities - Chat, email, phone (Fin Voice), Slack, and workflows within Intercom ecosystem |
| Platform-Agnostic Architecture | platform agnostic architecture for hosting and deployment options | Inkeep fully supports Platform-Agnostic Architecture with platform agnostic architecture capabilities | Fin AI by Intercom does not support Platform-Agnostic Architecture (platform agnostic architecture capabilities) - Tightly coupled to Intercom platform |
Building Agents - Comparison Summary
In the Building Agents category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 4 unique advantages in this area, including No-Code Visual Builder and Developer SDK for Agent Definition.
Multi-Agent Architecture - Comparison Summary
In the Multi-Agent Architecture category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 4 unique advantages in this area, including Multi-Agent Orchestration and Agent-to-Agent Communication.
Developer Platform - Comparison Summary
In the Developer Platform category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 4 unique advantages in this area, including MCP Server Support and Agent Traces + OpenTelemetry.
Data Connectors & RAG - Comparison Summary
In the Data Connectors & RAG category, we compare 5 key features between Inkeep and Fin AI by Intercom. Inkeep has 5 unique advantages in this area, including Automated Public Source Ingestion and Automated Private Source Ingestion.
Interact with AI Agents From... - Comparison Summary
In the Interact with AI Agents From... category, we compare 7 key features between Inkeep and Fin AI by Intercom. Inkeep has 7 unique advantages in this area, including Claude / ChatGPT / Cursor and Slack / Discord Bots.
Building Agent UIs - Comparison Summary
In the Building Agent UIs category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 4 unique advantages in this area, including JavaScript Chat Components and React Chat Components.
Insights & Analytics - Comparison Summary
In the Insights & Analytics category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 4 unique advantages in this area, including Performance Dashboards and AI Reports on Knowledge Gaps.
AI Agents For... - Comparison Summary
In the AI Agents For... category, we compare 5 key features between Inkeep and Fin AI by Intercom. Inkeep has 5 unique advantages in this area, including Customer Support Automation and Internal Tools & Workflows.
Security & Compliance - Comparison Summary
In the Security & Compliance category, we compare 8 key features between Inkeep and Fin AI by Intercom. Inkeep has 2 unique advantages in this area, including SSO with SCIM and Multi-language Support.
Deployment - Comparison Summary
In the Deployment category, we compare 4 key features between Inkeep and Fin AI by Intercom. Inkeep has 3 unique advantages in this area, including Self-Hosted / On-Premise and Multi-channel Deployment.
Different product categories
While both Inkeep and Fin AI use artificial intelligence for customer interactions, they represent fundamentally different product categories.
Fin AI is a turnkey, single-agent customer support solution built into Intercom's platform. Deployed across 6,000+ customers with 65–93% resolution rates, it's designed for enterprises that want production-ready AI support automation with minimal engineering involvement—particularly those already committed to Intercom.
Inkeep is a multi-agent orchestration platform that enables developers and businesses to build custom AI Agent systems with graph-based coordination, visual workflow design, and platform-agnostic deployment across any use case.
Where Fin AI excels
Fin AI delivers genuinely impressive capabilities in its target domain:
Production-proven resolution rates
Fin AI achieves 65–93% resolution rates across its customer base, with an average of 65–67% and top performers reaching 93%. These metrics are multi-source verified and represent real production deployments, not lab benchmarks. The platform also maintains a 99.97% uptime SLA with multi-level failovers.
Proprietary customer service RAG
Intercom has invested heavily in custom-trained retrieval (fin-cx-retrieval) and reranking (fin-cx-reranker) models specifically engineered for customer service interactions. The 7-phase pipeline includes query refinement, retrieval, reranking, generation, validation, optimization, and security layers—delivering what Intercom claims is 99.9% accuracy.
Workflow automation with Procedures
Fin AI's Procedures system uses a document-style editor where teams write natural language instructions with embedded code for conditional logic and adaptive conversation flows. Procedures include simulation testing and an AI Assistant for drafting. While not a visual builder, this is significantly more sophisticated than basic scripted workflows.
Strong helpdesk integrations
Fin AI integrates natively with Zendesk, Salesforce, and HubSpot alongside its own Intercom Messenger. Intercom positions this as "works with any helpdesk—no migration required," making adoption less disruptive for teams already using other support platforms.
Enterprise-grade compliance
Fin AI holds SOC 2 Type II, ISO 27001/27701/27018, ISO 42001, HIPAA, and GDPR certifications with zero data retention for LLM training. SSO with SCIM supports Okta, Azure AD, and OneLogin. The platform supports 45 languages with real-time translation, and Fin Voice handles phone support in 28 languages.
Where Inkeep differentiates
Inkeep addresses fundamentally different needs that Fin AI's single-agent architecture cannot serve:
True multi-agent orchestration
Inkeep enables graph-based Agent coordination with sophisticated delegation and handoff patterns between multiple AI Agents. Build systems where specialized Agents collaborate—a triage Agent routes to technical support, sales, or billing Agents based on conversation context. Agents can delegate subtasks and receive results back, not just permanently hand off control.
Fin AI is a single sophisticated agent. Exhaustive review of all 2026 documentation found zero evidence of multi-agent support, agent-to-agent communication, or specialist routing between agents.
Developer-first platform
Inkeep provides both a visual workflow builder AND a TypeScript SDK with bidirectional sync. Developers define Agent behavior programmatically while non-technical team members use the visual interface—changes sync automatically in both directions.
Fin AI's TypeScript and Python SDKs are API wrappers for using Fin AI (two endpoints: /fin/start and /fin/reply), not for building agents. There is no programmatic framework for defining agent logic.
Platform-agnostic deployment
Inkeep Agents deploy anywhere: custom web applications, mobile apps, Slack, Discord, Claude, ChatGPT, Cursor, Zendesk, Salesforce, or any platform with an API. You control the UI and integration points.
Fin AI's strongest integrations are within Intercom's ecosystem. While it now supports Slack and CRM integrations, the core experience is tied to Intercom Messenger and the broader Intercom platform.
Custom Agent UI framework
Inkeep provides React and JavaScript component libraries for building custom Agent interfaces with full control over design, interactions, and user experience. The platform supports Vercel AI SDK compatibility and streaming protocols.
Fin AI offers embeddable Messenger widgets with theming options, but no standalone component library for building custom agent interfaces.
Self-hosted deployment
Inkeep offers full self-hosted deployment for enterprises with strict data residency, air-gapped environments, or compliance requirements that preclude cloud-only solutions.
Fin AI is cloud-only with regional options (US, EU, AU workspaces). There is no self-hosted or on-premise deployment path.
Source attribution with artifacts
Inkeep's artifact system creates structured chains of evidence with inline citations for every AI response. Each answer traces back to its source with full provenance tracking—critical for compliance-heavy industries.
Fin AI's Copilot (agent-assist tool) provides citations to human support agents. However, the customer-facing citation mechanism is undocumented, making it unclear whether end-users receive structured source attribution.
Standard observability
Inkeep supports OpenTelemetry for distributed tracing that integrates with your existing observability stack—Datadog, Grafana, or any OTel-compatible platform.
Fin AI provides UI-based Performance and Optimize dashboards but has no OpenTelemetry integration or distributed tracing exports.
When to choose each solution
Choose Fin AI when:
- You need turnkey AI customer support with minimal engineering investment
- You're already on Intercom or willing to commit to their ecosystem
- Your primary metric is support resolution rate
- You prefer outcome-based pricing ($0.99 per resolved conversation)
- You don't need custom Agent UIs or multi-agent coordination
Choose Inkeep when:
- You need multiple specialized Agents that coordinate with each other
- Your developers want programmatic control with a TypeScript SDK
- You need AI Agents across platforms beyond Intercom (Slack, Zendesk, your own apps)
- You want to build custom Agent UIs with React/JavaScript components
- You're building AI Agent systems beyond customer support
- You require self-hosted or on-premise deployment
- You need OpenTelemetry-based observability
- Source attribution with structured citations is a compliance requirement
The bottom line
Fin AI is a strong choice for enterprises seeking production-ready customer support automation within Intercom's ecosystem. Its proven resolution rates (65–93%), proprietary CX RAG engine, and comprehensive compliance certifications make it a leading turnkey solution for its intended use case.
Inkeep serves a different market: organizations building sophisticated multi-agent systems with developer control, platform-agnostic deployment, custom UIs, and use cases that extend beyond customer support. If you need Agent orchestration, structured source attribution, self-hosted deployment, or extensibility beyond configuration, Inkeep provides architectural capabilities that Fin AI's single-agent design cannot offer.