Inkeep uses role-based access control (RBAC). Admins define exactly who can view logs and manage the platform.
Security
Enterprise-grade security
SOC 2 Type II certified platform with comprehensive data governance, PII protection, and granular access controls.
Trusted by leading teams
Key benefits
Enterprise-grade toolsto build trust
01
Evals & Traces
See how your Agent handles real situations before customers do, with full traces of every conversation and action.
Evaluations
See how your Agent handles real situations before customers do.
Quality checks
Test scenarios
Live monitoring
| Name | Description | Model | Updated |
|---|---|---|---|
| Correct tool usage | Did the Agent use the right tools to help the customer? | Claude Opus 4.5 | Jan 29, 2026 |
| Tone & empathy | Does the response sound like your team would say it? | Claude Opus 4.5 | Feb 12, 2026 |
Live monitoring: Quality checks
Automatically reviews every conversation.
Recent results (278 reviewed)
| Conversation | Agent | Check | Result |
|---|---|---|---|
| ticket #6746 | Content Writer | Correct tool usage | ✓ Passed |
| ticket #6748 | Content Writer | Missed details | ✗ Review |
| ticket #6739 | Support Agent | Tone & empathy | ✓ Passed |
02
Analytics
Track conversations, automations, and agent performance across all your deployments.
Conversations handled
6004503001500
Feb 24Mar 1Mar 7Mar 13Mar 19Mar 25
Total Conversations
6,380
Unique conversation threads
Automations
2,756
Webhook trigger
#Slack Messages
43
Messages from Slack
AI Messages
15,395
Actions taken (MCP)
7,459
| Agent | Conversations | AI Messages | Actions (MCP) |
|---|---|---|---|
| Support Agent | 4,445 | 4,411 | 892 |
| Customer Assistant | 465 | 2,830 | 2,405 |
| Billing Agent | 272 | 1,183 | 745 |
| Content Writer | 173 | 64 | 156 |
| Slack Assistant | 135 | 237 | 79 |
03
Agent Governance
Per-user permissions, tool allowlists, and just-in-time credentials.
AGENT
AGENT ACTION IN PROGRESS
ActionIssue refund · $85
CustomerSarah Chen
Toolstripe.refund_payment
Click a ring or check to explore each governance layer
04
PII removal & data controls
Remove sensitive data from being processed and customize data retention periods.
Security & reporting
All the toolsto build confidence
01
Evals & Traces
See how your Agent handles real situations before customers do, with full traces of every conversation and action.
02
Analytics
Track conversations, automations, and agent performance across all your deployments.
03
Agent Governance
Per-user permissions, tool allowlists, and just-in-time credentials.
04
PII removal & data controls
Remove sensitive data from being processed and customize data retention periods.
Evaluations
See how your Agent handles real situations before customers do.
Quality checks
Test scenarios
Live monitoring
| Name | Description | Model | Updated |
|---|---|---|---|
| Correct tool usage | Did the Agent use the right tools to help the customer? | Claude Opus 4.5 | Jan 29, 2026 |
| Tone & empathy | Does the response sound like your team would say it? | Claude Opus 4.5 | Feb 12, 2026 |
Live monitoring: Quality checks
Automatically reviews every conversation.
Recent results (278 reviewed)
| Conversation | Agent | Check | Result |
|---|---|---|---|
| ticket #6746 | Content Writer | Correct tool usage | ✓ Passed |
| ticket #6748 | Content Writer | Missed details | ✗ Review |
| ticket #6739 | Support Agent | Tone & empathy | ✓ Passed |
Security and compliance
SOC 2
No training
SLAs
#1
PII protection
PII auto-detection and removal, plus custom retention policies (including zero-retention)
#2
Agent permissions
User-level permissions and Credential Management to keep Agents scoped to what they need
#3
Data controls
SOC 2 compliant, GDPR compliant, data de-identification, delete anytime, and guaranteed no training on your data
#4
Infrastructure
99.9% uptime SLA, Choose your LLM provider, Private cloud deployment available
#5
Data encryption
Encryption at rest and in transit, with regular security audits and penetration testing
#6
User Access
Single Sign-On (SSO) with any provider and Role-based permissions (RBAC)
Frequently Asked Questions
SSO integrations are offered for Google, Microsoft, and custom solutions, including SAML-based providers.
Yes. Inkeep supports multiple projects with separate environments and team-level permissions.
Custom retention policies, including zero-retention. Configure based on your compliance needs.
99.9%+ uptime SLA. Scales to hundreds of thousands of questions per month. Geo-distributed infrastructure for low latency. Content syncs every 24 hours (or on-demand via webhooks). Continuous API and UX monitoring.
SOC 2 Type II certified and GDPR compliant. Annual third-party audits.
Encryption at rest and in transit. Regular security audits and pen testing. No customer data used to train models. PII removal available. Choose your LLM provider (OpenAI, Azure OpenAI, Anthropic, or bring your own keys). Private deployment supported.